Contact Us


Referral Agent Support

For all questions related to the MatchRate PLUS Referral Agent Program, please use our online email support system to submit your request.  

Click here to submit your request to the MatchRate PLUS.

Business Hours: M-F (9am – 5pm EST)
Phone: 239.599.3033 (Note: Please use the online email support system for all general inquires and questions)
Fax: 239.599.3034
Mailing Address:  4888 Davis Blvd, Suite 183 -- Naples, FL  34104

VERY IMPORTANT: please do not contact the MatchRate PLUS toll-free 800.518.9776 merchant account lead referral line for Referral Agent support request This line is designated for your merchant account leads only.  This inbound 800 lead referral line is available M-F (9am - 7pm EST).  Your referred merchant account leads will need to provide your promo code in order for the leads to be properly credited to you. 


Merchant Account Customer Support

If your customer needs technical assistance with their merchant account, please use the Norh American Bancard 24/7 Customer Service & Technical Support Line below:

24/7 Merchant Account Customer & Technical Line: 800.226.2273 --> select option 1

IMPORTANT: if your customer has a question regarding their monthly cash rebate, please have them email MatchRate PLUS at or submit a request through the
online email support system.


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